Visitors’ Centre

this centre is now operated by Barnardo’s, if you need any further information please contact the centre direct. The below information was correct at the time of publication up to the 1st of October 2017.

HALOW Birmingham

Brinsford Visitors’ Centre

Opening Times

Monday   4.30pm – 7.30pm
Tuesday, Thursday, Saturday & Sunday 12.30pm – 5.00pm
Closed Wednesday and Fridays

Visits booking line & how to book a visit

Visits Booking line – 0300 060 6500 (Monday – Friday 9am – 6pm except bank holidays)

Booking Visits Online –
Booking your visit by email –

All you need to book online or email:

  • The name, prisoners’ number, and date of birth of the person you wish to visit.

You will be able to choose up to three possible dates for your visit.  The availability of the dates given will be checked and confirmed in an email.  You will be given a four digit reference number, you need to keep this in case you need to make alteration to your visit, as you can only make alterations if you have this number.

Contact Information

Prison switchboard (now operated by shared services) 01902 533450
Visitors Centre’ – 01902 533540

Local Bus / Train information
Local Train Station – Wolverhampton
Local Bus – 154 from Stand ‘D’ Wolverhampton Bus Station brings you to the road at the end of the prison estate. (The service runs every hour) Service Monday to Saturday only.

Community Transport
Operates only on a Saturday to Brinsford from New Street Station Birmingham and Wolverhampton Train Station, booking in advance is essential.

Cost from Birmingham: £13 per adult & £6.50 for children 5 – 15 years, (Under 5s travel free)
Costs from Wolverhampton: £7 per adult & £3.50 for children 5 – 15 years, (Under 5s travel free)
Contact Number – 0800 316 9048

Assisted prison visits unit (APVU)
Information available and application packs in visitors centre.

Our Facilities

Access to community agencies

Yes, Available in the visitors’ centre the Support Staf have made many contacts including Housing, Employment, Drug and alcohol missue etc.

Baby Changing Facilities

Available in visitors centre.
Available in visits hall.


Visitors’ Centre Café opens at 12.30pm, selling freshly made sandwiches, Hot Jamaican style patties, Pot Noodles, hot and cold drinks, fruity pots a selection of crisps and confectionary.

The Visits Hall Café opens from 1.45pm till 3.15pm, selling freshly made sandwiches, hot S
samosas, hot Jamaican style patties, Pot Noodles, soups, cakes, a variety of crisps, hot and cold drinks, milk shakes and a selection of sweets and chocolate.

Children's Activities

We have a dedicated Children’s Worker in the centre weekdays and weekends. Providing a range of craft and activities for children of all ages.

Dedicated help & advice line

The visitors centre staff can be contacted on 01902 533540, although this is not a dedicated help and advice to line, we will be happy to assist you.

Disabled Toilets

Available in visitors centre

Family Support

Available in visitors centre

Induction loop system

Not Available

Information & Advice

Yes information available from family support worker and staff who are on hand in the visitors’ centre.


In visitors centre for £1 deposit which is refundable.

New Visitor welcome packs

Yes, information is on hand for new visitors, a member of staff will go through all relevant information with the visitor, including going on a visit for the first time, sending things through post, what to do if you have any concerns about the person in Brinsford, travel, booking etc.

One to one meetings

Not available at the present. There is always someone to speak to with your concerns.

Parking Facilities

Yes free car park at the side of the Visitors’ Centre.

Prayer Room

Not a dedicated room - A Multi-Faith Prayer Area available in the Visitors’ Centre.

Sign Posting

Yes, Information station, staff on hand to assist in the Visitors’ Centre.


Toilets and Baby Changing facilities in the Visitors’ Centre.

Wheelchair Access

Disabled Parking at the side of the Visitors’ Centre. Wheelchair is available in the centre to go across the prison, there is a ramp to access the visits hall. (Please bring someone with you who is able to push the wheelchair up to visits)