Oakwood Family
Pathway Centre

HALOW Birmingham

Oakwood Family Pathway Centre

Opening Times for visitors

Monday: 12.30-19.30
Tuesday: 12.30-19.30
Wednesday: 12.30-19.30
Thursday: 12.30-19.30
Friday: 12.30-17.00
Saturday: 07.45-17.00
Sunday: 07.45-17.00

Visits booking line & how to book a visit

At HMP Oakwood prisoners are given the opportunity to book their own visits through the N-Force System also known as the Kiosk. Visits can be booked up to a maximum of 14 days in advance, and at least 24 hours in advance.

The benefits of using the N-Force system:

  • No more waiting for a Visiting Order to arrive in the post
  • Visitors don’t have to spend time on a phone line trying to book a visit
  • Quick and simple to use
  • Touch screen technology, to assist those with difficulty
  • Information protected by fingerprint and password

Contact Information

Tel: 01902 791 436
01902 799980 (answer machine service)

Prison Numbers

Main Prison Operator: 01902 799700
Family Support Help line: 01902 799776
Family Pathway Centre: 01902 791426
Safer Custody: 01902 799991

Other Useful Numbers

Offender’s families helpline: 0808 808 2003
Frank, friendly confidential drug advice: 0800 77 66 00
APVU for claiming travel: 0845 300 1423
Family Live (Parent Line): 0808 800 222
Citizens Advice Bureau: 0870 120 2450
Child Support Agency: 08457 133133
Samaritans : 0845 909090

Local Bus / Train information

Bus The bus servicing the local area is run by Arriva Buses and is the number 70, running from Wolverhampton to Cannock. Pick up points in Wolverhampton are Lichfield Street, Cleveland Street and Stafford Street and run 7 days a week. Exact bus times can be found on the Arrive bus website www.arrivabus.co.uk

The bus stop is situated on New Road, Featherstone. Once off the bus there is approximately a half a mile walk continuing in the direction that the bus was traveling. HMP Oakwood is situated on Oaks Drive which will be on the right hand side. Walk down Oaks Drive and the Family Pathways Centre for HMP Oakwood is the White building.

Train
The nearest train station is Wolverhampton train station which is serviced by Arriva Wales, London Midland, Virgin Trains and Cross County train companies. Exact train times can be found a www.nationalrail.co.uk.

The train station is just over 6 miles away and the on going/ return journey can be completed by bus or taxi.

Taxi
Local Taxi companies include; Central Taxis- 01902 575757 Rainbow Taxis- 01902 311118 West Side Radio Cars- 01902 772727

From M6
Exit at Junction 11, at the roundabout take the A460 towards the M54 and Featherstone. Drive 1.2 miles and at the cross roads with the traffic lights take the right hand turning on to New Road, HMP Prisons should be sign posted. Drive 1.2 miles and turn left on to Oaks Drive. The car park for HMP Oakwood can be found by following the one way system and taking the right hand turning on to the visitor car parks. The Family Pathways Centre for HMP Oakwood is the White building.

From M54
Exit at Junction 1 towards the Featherstone and Cannock. Drive 1.2 miles and at the cross roads with the traffic lights take the left hand turning on to New Road, HMP Prisons should be sign posted. Drive 1.2 miles and turn left on to Oaks Drive. The car park for HMP Oakwood can be found by following the one way system and taking the right hand turning on to the visitor car parks. The Family Pathways Centre for HMP Oakwood is the White building.

Community transport
Information on the community bus is available by phoning 0800 316 9048

Assisted prison visits unit (APVU)
Available on request in the centre

Our Facilities

Access to community agencies

Yes, Available in the visitors’ centre

Baby Changing Facilities

yes in both male and female toilets

Cafe

Yes, The Cafe is open Monday to Sunday between 12.30 - 14.30.

Children's Activities

Yes, Available Tuesday, Wednesday, Thursday, Saturday and Sunday afternoons and during School Holidays and Bank Holidays.

Dedicated help & advice line

The visitors centre can be contacted on 01902 791 426 or 01902 799 980 (Answer Machine available), we will be happy to assist you.

Disabled Toilets

Yes: unisex

Family Support

Yes including Father Baby Bonding, Partners days, Children's Days.

Induction loop system

Yes Available

Information & Advice

Yes

Lockers

Available In visitors centre, a £1 deposit is required which is refundable.

New Visitor welcome packs

Yes, Every family is offered a Welcome Pack or introduction. We also have slips with the main information on for you.

One to one meetings

Yes There is always someone to speak to with your concerns, either in person or over the phone.

Parking Facilities

Yes including disabled parking.

Prayer Room

Yes and religious items, such bibles, Quran's, and Kirpans.

Sign Posting

Yes, Information station, staff on hand to assist in the Visitors’ Centre.

Toilets

Toilets and Baby Changing facilities in the Visitors’ Centre.

Wheelchair Access

Yes and an onsite wheelchair that can be used.

Family Days

Yes we have Family Days, Childrens days to support prisoners and families maintain family ties.