Visitors’ Centre

this centre is now operated by Barnardo’s, if you need any further information please contact the centre direct. The below information was correct at the time of publication up to the 1st of October 2017.

HALOW Birmingham

Stafford Visitors’ Centre

Opening Times for visitors

Wednesday: 10.30 hours – 16.30 hours
Thursday: 10.30   hours – 16.30 hours
Saturday 13.00 hours – 16.30 hours
Sunday: 13.00 hours – 16.30 hours
Tally Queue Numbers can be collected from
10.30 hours. Collection from the gate at
Weekends and from the Visitors’ Centre on
Wednesdays and Thursdays.

Visits booking line & how to book a visit

Visits Booking line – 0300 060 6505 (Monday – Friday 9am – 6pm except bank holidays)

Booking Visits Online –
Booking your visit by email –

List of facilities/ services

  • A warm and welcoming  Booking In Service
  • Tea Bar
  • A staffed Children’s Facility with Children’s Worker catering for young children and also for Older Children providing age related activities covering a wide variety of popular activities
  • First Time Visitors Induction  with one to one time and all questions answered
  • Every family offered a Welcome Pack.
  • Family Information and Support Service both prison based and community based, supporting visitors directly or using outside community agencies
  • Confidential Room available
  • Visitor Support Group
  • Prayer Room Facility
  • Working in the Visits Hall providing our excellent Children’s facility
  • Family Days
  • Working in HMP:
  • Providing Prison Induction informing prisoners of our services and facilities
  • Lifer Days

Contact Information

Prison switchboard (now operated by shared services) 01785 773132
Visitors Centre’ – 01785 773132

Prison Numbers

HMP Stafford 01785 773000
Visits Booking Line: -0300 060 6505
Safer Custody Helpline: 01785 773232
Visitors’ Centre Helpline: 01785 773132

Other Useful Numbers

Offender’s families helpline: 0808 808 2003
Frank, friendly confidential drug advice: 0800 77 66 00
APVU for claiming travel: 0845 300 1423
Family Live (Parent Line): 0808 800 222
Citizens Advice Bureau: 0870 120 2450
Child Support Agency: 08457 133133
Samaritans : 0845 909090

Local Bus / Train information


Cost from Birmingham: £13 per adult & £6.50 for children 5 – 15 years, (Under 5s travel free)
Costs from Wolverhampton: £7 per adult & £3.50 for children 5 – 15 years, (Under 5s travel free)
Contact Number – 0800 316 9048

Assisted prison visits unit (APVU)
Information available and application packs in visitors centre.

Our Facilities

Access to community agencies

Yes, Available in the visitors’ centre

Baby Changing Facilities

Available in visitors centre.


Yes, Cafe available

Children's Activities

A staffed children’s facility with children’s worker catering for young children and also for older children, providing age related activities and a wide variety of topics

Dedicated help & advice line

The visitors centre can be contacted on 01785 773132, we will be happy to assist you.

Disabled Toilets

Over the road at the main gate of the prison

Family Support

Available in visitors centre

Induction loop system

Not Available

Information & Advice

Family information and support service is both prison based and community based, supporting visitors directly or using outside community agencies


Available In visitors centre

New Visitor welcome packs

yes - First time visitors’ induction on a one to one basis is provided to all new visitors. Every family is offered a Welcome Booklet

One to one meetings

Yes There is always someone to speak to with your concerns.

Parking Facilities

Yes - A public pay & display car park is located next to the centre however, as this is full a lot of the time, visitors are encouraged to give themselves enough time to find alternative parking elsewhere in the area, down side roads etc

Prayer Room

Yes Available.

Sign Posting

Yes, Information station, staff on hand to assist in the Visitors’ Centre.


Toilets and Baby Changing facilities in the Visitors’ Centre.

Wheelchair Access

Disabled Parking at the side of the Visitors’ Centre. Wheelchair is available in the centre to go across the prison, there is a ramp to access the visits hall. (Please bring someone with you who is able to push the wheelchair up to visits)