Swinfen Hall
Visitors’ Centre

this centre is now operated by Barnardo’s, if you need any further information please contact the centre direct. The below information was correct at the time of publication up to the 1st of October 2017.

www.barnardos.org.uk

HALOW Birmingham

Swinfen Hall Visitors’ Centre

Opening Times

Tuesday 12pm – 4.30pm
Weds 12pm – 4.30pm
Saturday 12pm – 4.30pm
Sunday 12pm – 4.30pm

Please note: The centre opens at 12pm for tea bar facilities: booking in for visit sessions start at 12.30pm

Visits booking line & how to book a visit

To book online, visit: www.gov.uk/prison-visits
To book a visit by telephone call: 0300 060 6507

All you need to book online is:

  • The name and date of birth of the person you are visiting
  • The prison number

Please always request a confirmation email to bring to your visit with you.
You may book a visit up to 28 days in advance.

Contact Information

Prison switchboard – 01543 484000

Public Transport Information

There is NO public transport from Lichfield Stations out to the prison.

Taxis are available at both Lichfield City and Lichfield Trent Valley stations. A return booking is advised in all cases. Cost for a return journey is between £17-£20, so please be prepared.

Help with travel expenses is available via the Assisted Prison Visits Unit (APVU).

Please ask any member of staff in the visits centre for a claim booklet. If you need help completing this, visits staff will give any help required.

Our Facilities

Access to community agencies

Yes, Available in the visitors’ centre

Baby Changing Facilities

Both ladies and gents toilets have baby changing stations.

Cafe

Tea Bar serving hot and cold drinks, snacks, soups and toasties.

Children's Activities

There is a children's crèche area in the visits centre and visits hall. Both have toys, high chairs and reading books. In the visits hall the crèche facilities are overseen by childcare workers and craft activities are undertaken with children aged 2+. All children under 2 must be accompanied by an adult at all times.

Dedicated help & advice line

At Swinfen we pride ourselves on our customer service. All members of staff are very approachable and will give help to signpost to other organisations.

Disabled Toilets

Both ladies and gents have disabled facilities

Family Days

Family Days and Dads Inside Days are held throughout the year for eligible prisoners. Please ask staff for information on dates etc.

Family Support

There is a Family Engagement Support Worked based inside the prison who acts as a link between families and the prisoner.

Induction loop system

Not Available

Information & Advice

A Visitor Information Booklet is available for all new visitors with general information and advice. Please ask any member of staff for any information required not covered in the booklet

Lockers

In visitors centre for £1 deposit which is refundable.

New Visitor welcome packs

Visitors welcome packs are issued to new visitors.

One to one meetings

Please ask a member of staff in the visits centre to be referred for a one to one meeting with the Family Engagement Worker if you have a specific worry or cause for concern.

Parking Facilities

There is parking facilities infront of the visitors centre and an overspill car park by the mini roundabout as you enter 'The Drive'

Prayer Room

There is a Prayer Room in the Visitors Centre.

Sign Posting

Yes information station and staff on hand in visitors’ centre

Toilets

Toilets and Baby Changing room available in visitors centre.

Wheelchair Access

Yes.

Induction loop system

There is no induction loop facility