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To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.

(Visitor)

Staff are brill; go above and beyond

(HMP Birmingham Visitor 2018)

The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.

(HMIP report on HMP Oakwood 2013)

Staff are always polite and friendly, whilst remaining professional

(HMP Oakwood Visitor 2018)

Only been on two visits and both blonde ladies have been so helpful and I would be lost without this service. The staff are very approachable and I feel relaxed and can ask them anything, as I feel I won’t be judged

(HMP Oakwood Visitor 2018)

The staff are all funny and make it easier when visiting. The kids love it!

(HMP Birmingham Visitor)

Really lovely staff who always have a smile

(HMP Birmingham Visitor 2018)