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November 13th, 2016

“You are among the nicest people I have ever known, both staff and volunteers. You will never be forgotten for the thoughtfulness you have shown”

November 13th, 2016

“You are all so kind and made me feel like a respected human being again and not just a prisoner’s wife. Believe me that was so comforting and humbling.”

June 3rd, 2016

The charity organisation HALOW operate a designated help and support line for the families and friends of prisoners at HMP Birmingham on 0121 598 8050

Oakwood Supporting Children who Visit

One of our prisoners has a family of 4 children, two girls and two boys. The oldest boy who is 7 years old suffers from severe Autism. Before we took up our posts as children’s workers his mother told us that he would become quite anxious waiting to be called through for the visit. He would listen for his group to be called and would get anxious wa

Oakwood Family Support

An initial telephone conversation highlighted the need for better communication between prison staff and external organisations that have contact with prisoner’s families, such as Education, Healthcare and Employment etc. The prisoner (male aged 31 years) has a son (aged 8 years) who was experiencing several issues coping with the loss of his fathe

HMP Swinfen
Case Studies

A visitor was very nervous on their first visit. They had limited spoken English and required more help and support. I spent time explaining to the visitor the extra support they can receive with travel expenses as she was in receipt of benefits. I helped complete the application form and gave a list of useful contacts regarding for the prison and

HMP Stafford
Case Studies

Pauline, a 55 year old grandmother told us that her 22 year old son was desperately worried about his two children, a boy of 4 and a girl of 2. His partner had a drug addiction. Pauline often visited her grandchildren. From time to time the partner had taken the children to hospital with falls, bruises and a broken arm. On one occasion the boy had

Family Support
Case Studies

Ms S travelled from Swansea with her eight year old daughter. They set off at 4am as their visit was early on a Saturday morning. They were both tired and upset when they arrived at the Visitor Centre. Ms S didn’t bring enough ID to be able to go on her visit and became quite abusive when she was turned away. I looked at the ID she had presented an