Birmingham
Visitors Centre

HALOW Birmingham

Birmingham Visitors’ Centre

Opening Times for visitors

Monday: 08.00-16.30
Tuesday: 08.00-20.00
Wednesday: 08.00-20.00
Thursday: 08.00-20.00
Friday: 08.00-16.30
Saturday: 08.00-16.30
Sunday: 08.00-16.30

Additional information: The Visitors Centre is situated on the opposite side of the road to the prison about 200 yards from the main prison gate.

Visits booking line & how to book a visit

All prisoners book their own visits via a kiosk system, except if they are entitled to a reception visit , staff will phone the requested visitors and book a visit after receiving the application form from the prisoner

The benefits of using the N-Force system:

  • No more waiting for a Visiting Order to arrive in the post
  • Visitors don’t have to spend time on a phone line trying to book a visit
  • Quick and simple to use
  • Touch screen technology, to assist those with difficulty
  • Information protected by fingerprint and password

Contact Information

Tel: 0121 598 8178

Other Useful Numbers

Offender’s families helpline: 0808 808 2003
Frank, friendly confidential drug advice: 0800 77 66 00
APVU for claiming travel: 0845 300 1423
Family Live (Parent Line): 0808 800 222
Citizens Advice Bureau: 0870 120 2450
Child Support Agency: 08457 133133
Samaritans : 0845 909090

How to find us

From the north and north west
M6 to Junction 8. Leave and join the M5 southbound. Leave M5 at Junction 1. Turn left onto the A41 towards Birmingham. At the seventh set of road traffic lights turn right onto the A4040 (Boulton Road). The prison is approximately one mile away on the left-hand side of the road.

From the north east
To the A38 and continue down the ‘Aston Expressway’ – A38 (M). Turn off second left, up the slip road to Dartmouth Circus (a large roundabout). Turn right taking the third exit (signposted A41 West Bromwich). Continue through 2 sets of road traffic lights along New John Street West. At the roundabout take the third exit down to Hockley Circus. At the flyover turn right onto the A41 towards West Bromwich. Continue through several sets of traffic lights and turn left onto the A4040 (Boulton Road). The prison is approximately one mile away on the left-hand side of the road.

From the south east
M6 to Junction 8. Onto M6 southbound to Junction 1. Turn left onto the A41 towards Birmingham. At the fifth set of road traffic lights turn right onto the A4040 (Boulton Road). The prison is approximately one mile away on the left-hand side of the road.

From the south west
M5 to Junction 1. Turn right onto the A41 towards Birmingham. At the fifth set of road traffic lights turn right onto the A4040 (Boulton Road). The prison is approximately one mile away on the left-hand side of the road.

There is a visitors’ car park with provision for disabled drivers.

 

Assisted prison visits unit (APVU)
Available on request in the centre

Our Facilities

Access to community agencies

Yes, Available in the visitors’ centre

Baby Changing Facilities

Yes Available in the visitors’ centre

Cafe

Yes, Cafe available

Children's Activities

Yes, Available.

Dedicated help & advice line

The visitors centre can be contacted on 0121 598 8000, we will be happy to assist you.

Disabled Toilets

Yes.

Family Support

Yes

Information & Advice

Yes

Lockers

Available In visitors centre, a £1 deposit is required which is refundable.

New Visitor welcome packs

Yes, Every family is offered a Welcome Pack

One to one meetings

Yes There is always someone to speak to with your concerns.

Parking Facilities

Free visitors’ car park to side of visitors’ centre

Sign Posting

Yes, Information station, staff on hand to assist in the Visitors’ Centre.

Toilets

Toilets and Baby Changing facilities in the Visitors’ Centre.

Wheelchair Access

Yes and an onsite wheelchair that can be used

Induction loop system

Yes available