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Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling

(HMP Birmingham Visitor 2018)

Amazing friendly staff, very helpful. Keep doing what you’re doing

(HMP Oakwood Visitor 2018)

To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.

(Visitor)

Staff are always polite and friendly, whilst remaining professional

(HMP Oakwood Visitor 2018)

Sandra – wonderful friendly lady. Look forward to seeing her every visit

(HMP Oakwood Visitor 2018)

The staff are all funny and make it easier when visiting. The kids love it!

(HMP Birmingham Visitor)

I think the staff are the best ever. Helpful and so polite. They are the best we have been to

(HMP Oakwood Visitor 2018)