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I think the staff are the best ever. Helpful and so polite. They are the best we have been to

(HMP Oakwood Visitor 2018)

Thank goodness for HALOW staff. It is reassuring to ring with questions as it is very difficult to get through to the main prison switchboard

(HMP Birmingham Visitor 2018)

The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.

(HMIP report on HMP Oakwood 2013)

"Another brilliant day - very useful to learn first aid and good to know what to do if baby or anyone was choking. So grateful to be part of such a rewarding course. Great bonding time, thank you" (Jolly Tots Programme for prisoner, partner and children 0-2 years)

(Family Days at Oakwood)

The success of the charity is down to the dedication and hard work of all our staff teams.

(Vice Chair of HALOW (Birmingham))

To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.

(Visitor)

All services provided are extremely helpful. Staff are polite, helpful and understanding. Keep up the great work and thank you for your support

(HMP Oakwood Visitor 2018)