Thank goodness for HALOW staff. It is reassuring to ring with questions as it is very difficult to get through to the main prison switchboard
(HMP Birmingham Visitor 2018)
Amazing friendly staff, very helpful. Keep doing what you’re doing
(HMP Oakwood Visitor 2018)
Keep up the good work ladies!
(HMP Birmingham Visitor 2018)
The staff are all funny and make it easier when visiting. The kids love it!
(HMP Birmingham Visitor)
The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.
(HMIP report on HMP Oakwood 2013)
Sandra – wonderful friendly lady. Look forward to seeing her every visit
(HMP Oakwood Visitor 2018)
"Another brilliant day - very useful to learn first aid and good to know what to do if baby or anyone was choking. So grateful to be part of such a rewarding course. Great bonding time, thank you" (Jolly Tots Programme for prisoner, partner and children 0-2 years)