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Staff are always polite and friendly, whilst remaining professional

(HMP Oakwood Visitor 2018)

The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.

(HMIP report on HMP Oakwood 2013)

Sandra – wonderful friendly lady. Look forward to seeing her every visit

(HMP Oakwood Visitor 2018)

Keep up the good work ladies!

(HMP Birmingham Visitor 2018)

Staff are brill; go above and beyond

(HMP Birmingham Visitor 2018)

Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling

(HMP Birmingham Visitor 2018)

The staff are all funny and make it easier when visiting. The kids love it!

(HMP Birmingham Visitor)