Staff are always polite and friendly, whilst remaining professional

To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.

Thank goodness for HALOW staff. It is reassuring to ring with questions as it is very difficult to get through to the main prison switchboard

The FPC is run very well and they are great at giving advice. They are an asset to HMP Oakwood

Only been on two visits and both blonde ladies have been so helpful and I would be lost without this service. The staff are very approachable and I feel relaxed and can ask them anything, as I feel I won’t be judged

"Another brilliant day - very useful to learn first aid and good to know what to do if baby or anyone was choking. So grateful to be part of such a rewarding course. Great bonding time, thank you" (Jolly Tots Programme for prisoner, partner and children 0-2 years)

The whole day was fantastic and the best part was that my husband could play and walk around with his daughter.