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Staff are always polite and friendly, whilst remaining professional

(HMP Oakwood Visitor 2018)

The whole day was fantastic and the best part was that my husband could play and walk around with his daughter.

(HALOW (Birmingham))

To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.

(Visitor)

I think the staff are the best ever. Helpful and so polite. They are the best we have been to

(HMP Oakwood Visitor 2018)

Staff are brill; go above and beyond

(HMP Birmingham Visitor 2018)

Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling

(HMP Birmingham Visitor 2018)

Really lovely staff who always have a smile

(HMP Birmingham Visitor 2018)