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Amazing friendly staff, very helpful. Keep doing what you’re doing

(HMP Oakwood Visitor 2018)

I think the staff are the best ever. Helpful and so polite. They are the best we have been to

(HMP Oakwood Visitor 2018)

Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling

(HMP Birmingham Visitor 2018)

The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.

(HMIP report on HMP Oakwood 2013)

To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.

(Visitor)

Really lovely staff who always have a smile

(HMP Birmingham Visitor 2018)

Thank goodness for HALOW staff. It is reassuring to ring with questions as it is very difficult to get through to the main prison switchboard

(HMP Birmingham Visitor 2018)