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Thank goodness for HALOW staff. It is reassuring to ring with questions as it is very difficult to get through to the main prison switchboard

(HMP Birmingham Visitor 2018)

Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling

(HMP Birmingham Visitor 2018)

The FPC is run very well and they are great at giving advice. They are an asset to HMP Oakwood

(HMP Oakwood Visitor 2018)

"Another brilliant day - very useful to learn first aid and good to know what to do if baby or anyone was choking. So grateful to be part of such a rewarding course. Great bonding time, thank you" (Jolly Tots Programme for prisoner, partner and children 0-2 years)

(Family Days at Oakwood)

Sandra – wonderful friendly lady. Look forward to seeing her every visit

(HMP Oakwood Visitor 2018)

The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.

(HMIP report on HMP Oakwood 2013)

Really lovely staff who always have a smile

(HMP Birmingham Visitor 2018)