Staff are always polite and friendly, whilst remaining professional
(HMP Oakwood Visitor 2018)
I think the staff are the best ever. Helpful and so polite. They are the best we have been to
(HMP Oakwood Visitor 2018)
Only been on two visits and both blonde ladies have been so helpful and I would be lost without this service. The staff are very approachable and I feel relaxed and can ask them anything, as I feel I won’t be judged
(HMP Oakwood Visitor 2018)
The FPC is run very well and they are great at giving advice. They are an asset to HMP Oakwood
(HMP Oakwood Visitor 2018)
Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling
(HMP Birmingham Visitor 2018)
All services provided are extremely helpful. Staff are polite, helpful and understanding. Keep up the great work and thank you for your support
(HMP Oakwood Visitor 2018)
To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.