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I think the staff are the best ever. Helpful and so polite. They are the best we have been to

(HMP Oakwood Visitor 2018)

Thank goodness for HALOW staff. It is reassuring to ring with questions as it is very difficult to get through to the main prison switchboard

(HMP Birmingham Visitor 2018)

Staff are always polite and friendly, whilst remaining professional

(HMP Oakwood Visitor 2018)

All services provided are extremely helpful. Staff are polite, helpful and understanding. Keep up the great work and thank you for your support

(HMP Oakwood Visitor 2018)

Staff are brill; go above and beyond

(HMP Birmingham Visitor 2018)

Only been on two visits and both blonde ladies have been so helpful and I would be lost without this service. The staff are very approachable and I feel relaxed and can ask them anything, as I feel I won’t be judged

(HMP Oakwood Visitor 2018)

The staff are all funny and make it easier when visiting. The kids love it!

(HMP Birmingham Visitor)