Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling
(HMP Birmingham Visitor 2018)
The FPC is run very well and they are great at giving advice. They are an asset to HMP Oakwood
(HMP Oakwood Visitor 2018)
The success of the charity is down to the dedication and hard work of all our staff teams.
(Vice Chair of HALOW (Birmingham))
Sandra – wonderful friendly lady. Look forward to seeing her every visit
(HMP Oakwood Visitor 2018)
The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.
(HMIP report on HMP Oakwood 2013)
Only been on two visits and both blonde ladies have been so helpful and I would be lost without this service. The staff are very approachable and I feel relaxed and can ask them anything, as I feel I won’t be judged
(HMP Oakwood Visitor 2018)
The staff are all funny and make it easier when visiting. The kids love it!