Staff are always polite and friendly, whilst remaining professional
(HMP Oakwood Visitor 2018)
The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.
(HMIP report on HMP Oakwood 2013)
To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.
(Visitor)
Sandra – wonderful friendly lady. Look forward to seeing her every visit
(HMP Oakwood Visitor 2018)
Staff are brill; go above and beyond
(HMP Birmingham Visitor 2018)
The FPC is run very well and they are great at giving advice. They are an asset to HMP Oakwood
(HMP Oakwood Visitor 2018)
The success of the charity is down to the dedication and hard work of all our staff teams.