The staff are all funny and make it easier when visiting. The kids love it!
(HMP Birmingham Visitor)
The success of the charity is down to the dedication and hard work of all our staff teams.
(Vice Chair of HALOW (Birmingham))
Really lovely staff who always have a smile
(HMP Birmingham Visitor 2018)
The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.
(HMIP report on HMP Oakwood 2013)
I think the staff are the best ever. Helpful and so polite. They are the best we have been to
(HMP Oakwood Visitor 2018)
Staff are always polite and friendly, whilst remaining professional
(HMP Oakwood Visitor 2018)
Sandra – wonderful friendly lady. Look forward to seeing her every visit