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Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling

(HMP Birmingham Visitor 2018)

The staff are all funny and make it easier when visiting. The kids love it!

(HMP Birmingham Visitor)

To all of you, thank you so much for your help and support and general kindness throughout this hard time. You are doing a wonderful job. Love and thanks.

(Visitor)

The FPC is run very well and they are great at giving advice. They are an asset to HMP Oakwood

(HMP Oakwood Visitor 2018)

Keep up the good work ladies!

(HMP Birmingham Visitor 2018)

Staff are brill; go above and beyond

(HMP Birmingham Visitor 2018)

Staff are always polite and friendly, whilst remaining professional

(HMP Oakwood Visitor 2018)