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The staff are all funny and make it easier when visiting. The kids love it!

(HMP Birmingham Visitor)

The 'Family Pathway Centre' (visitors centre) was an exellent facility, run by the Help and Advice Line for Offenders' Wives (HALOW), who were available before and after visits to offer information, advice, and guidance and a signposting service to support agencies. There was a multi-faith room and children's play area, and refreshments were available. Access for visitors with disabilities was good.

(HMIP report on HMP Oakwood 2013)

Only been on two visits and both blonde ladies have been so helpful and I would be lost without this service. The staff are very approachable and I feel relaxed and can ask them anything, as I feel I won’t be judged

(HMP Oakwood Visitor 2018)

Really nice and friendly staff, approachable and understanding to peoples’ situation; always smiling

(HMP Birmingham Visitor 2018)

Sandra – wonderful friendly lady. Look forward to seeing her every visit

(HMP Oakwood Visitor 2018)

The whole day was fantastic and the best part was that my husband could play and walk around with his daughter.

(HALOW (Birmingham))

Really lovely staff who always have a smile

(HMP Birmingham Visitor 2018)