A mother and father entered the Visitors’ Centre on an afternoon enquiring about their son who had recently come into the prison. They had telephoned the booking line the day before but were unsuccessful in booking a visit as their son had not filled in the necessary paperwork with their names, addresses, dates of birth and relationship to him to b
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Ms S travelled from Swansea with her eight year old daughter. They set off at 4am as their visit was early on a Saturday morning. They were both tired and upset when they arrived at the Visitor Centre. Ms S didn’t bring enough ID to be able to go on her visit and became quite abusive when she was turned away. I looked at the ID she had presented an